What customer service chatbots can do for your company? It's quite a lot!
Chatbots for customer service use artificial intelligence (AI), natural language processing (NLP), and machine learning (machine learning) to imitate human speech. Chatbots are being adopted by businesses to automate routine tasks and answer customer queries. Chatbots are not smart enough yet to be able to answer customer questions or perform routine tasks. However, they can still be useful. Businesses may be hesitant about the effect chatbots could have on customer experience. Chatbots are still not popular with consumers, scoring 28% satisfaction. Chatbots are more popular with younger customers. Millennials and Generation Z believe chatbots make it easier and faster to resolve customer service issues. Here are some ways chatbots can improve customer service and enhance customer experience if you're still unsure. Assist in the sales process Chatbots that assist customers with customer service can help them qualify leads by collecting relevant information from customers. Chatbot